Terms of sale

These terms apply to every purchase from Twincom Store ("we") through this website, by phone or on WhatsApp.

1. Who we are

Twincom Store, Plot 218, Bobsons Building, Bulindo Road, Kira. Phone +256 782 707 080 / +256 759 503 990, email [email protected]. [Registered company name, registration number and TIN to be added.]

2. Original products

Every product we sell is new and original, bought from the manufacturer's authorised channels. We record the serial number of each item we deliver. If an item we sold is shown to be counterfeit, we refund it in full.

3. Prices and availability

• Prices are in Uganda shillings (UGX) and include VAT. Delivery is shown before you pay.
• "In stock" items are in our store. "On order" items are ordered from our suppliers after you pay; the delivery time shown is our honest estimate.
• If we cannot supply an item you paid for, we tell you quickly and offer an alternative or a full refund.

4. Your order

Your order is confirmed when it is paid (or accepted for cash on delivery, deposit or LPO). Unpaid online orders are cancelled after 30 minutes. You may cancel online until we start preparing your order.

5. Delivery

We deliver to the address you give. Our rider hands over the items only after you give the 4-digit delivery PIN we sent you. Check the items before giving the PIN.

6. Warranty, returns and refunds

See Returns, refunds and warranty.

7. Solutions and installations

Projects (for example school computer labs) follow the written proposal you accept, including its deposit, schedule and payment terms.

8. Liability and disputes

[To be written by a lawyer under the laws of Uganda.]